Frequently Asked Questions
Product Material
Our drawstring ponytails are 100% synthetic therefore we do not recommend utilizing heating tools on them.
Payments & Returns
We accept Visa, Mastercard, and PayPal. All sales are final therefore, we do not accept returns and cannot issue refunds. If you have any questions about our products or if an order needs to be cancelled please email our team immediately at [email protected].
Shipping
Orders are processed and shipped within 5-14 business days within the United States. Free shipping is available for orders over $100 dollars, certain restrictions may apply.
Note: We do not ship products out during weekends, holidays, or natural disasters.